Is online banking causing you to see some of your members less than you used to? Don't let those relationships slip away! Now the Affiliates and partner SightMax offer Live Chat, an affordable online communication tool that can help you promote the personal interaction that's at the heart of the credit union movement's "People Helping People" philosophy.

With real-time Live Chat, your staff can tell members about your other products and services, help them navigate your website and manage their accounts, refer them to other staff members for further assistance, and more. As a text-based service, Live Chat offers special advantages to your hearing-impaired members, who can use it to get the help they need without having to rely on special phone equipment or third-party callers.

Live Chat offers secure communications between your staff and your members, and saves transcripts of all chat sessions to your server for later review. For the member, using Live Chat is as simple as clicking a mouse and typing a message. There's nothing to download or install, and it works with any web browser. You can customize your Live Chat window, choosing from a gallery of ready-to-use buttons, or we can create a custom button using graphics you provide.

You can add Live Chat to your website in either of two ways: The Installable version, which you buy outright and house on your own server, or the On Demand version, which is hosted and managed on SightMax servers on a no-contract, monthly fee. There's even a Mobile version, for your members who use iPhones.

It's personalized service that distinguishes credit unions from other financial institutions. Order Live Chat and start connecting with your online members today!